Privacy Policy

This Privacy Policy describes how EV Mobile (“EV Mobile,” “we,” “us”) collects, uses, discloses, and safeguards information when you use our website, customer tools, care plans, and mobile EV maintenance services.

By using our services, you acknowledge this Policy. For service rules, see our Terms of Service.

1. Information we collect

Information you provide

• Name, email, phone, service address
• Vehicle details (year, make, model, mileage, VIN if provided, motor/drive, wheels, HEPA equipment, modifications, care plan selections)
• Messages, support requests, partner applications
• Payment-related details (processed by Stripe; we do not store full card numbers)

Information collected automatically

• Device and browser type, IP address, general location derived from IP
• Pages visited, referring URLs, and approximate usage times
• Cookies or similar storage used for preferences (e.g., dismissed offers, vehicle profile drafts)

Information from service providers

• Payment status and transaction identifiers from Stripe
• Hosting, analytics, or messaging providers we use to run the business

2. How we use information

• Provide, schedule, and improve mobile EV service
• Price care plans for your vehicle configuration and multi-vehicle discounts
• Process payments and prevent fraud
• Send service reminders, receipts, and account notices
• Respond to support and partner applications
• Comply with law and protect our rights and customers

We do not sell your personal information for money.

3. How we share information

We may share information with:

• Service providers who help us operate (e.g., Stripe for payments, hosting providers, email tools) under obligations to protect data
• Technicians and operations staff as needed to perform a visit
• Legal or safety disclosures when required by law or to prevent harm
• Business transfers if we merge, sell, or reorganize (you will be notified where required)

We do not share your data with unrelated advertisers for their independent marketing.

4. Payment processing

Card payments are handled by Stripe. Stripe’s use of your payment data is governed by Stripe’s privacy policy. We receive confirmation of payment, amount, and limited customer identifiers needed for your account and receipts.

5. Cookies & local storage

We may use cookies or browser storage to remember preferences (for example, vehicle prompt state or dismissed offers). You can clear site data in your browser; some features may work less smoothly afterward.

6. Data retention

We retain account, vehicle, and service records as long as needed to provide services, meet legal and tax obligations, resolve disputes, and maintain business records. You may request deletion of account data subject to legal retention requirements.

7. Security

We use reasonable administrative and technical safeguards (including HTTPS and third-party processors with security programs). No method of transmission or storage is 100% secure.

8. Children’s privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe we have, contact us to delete it.

9. Your choices

• Update vehicle and account information in your garage/account tools where available
• Contact us to correct inaccurate information or request access/deletion
• Opt out of non-essential marketing emails via unsubscribe links when provided

Residents of certain states may have additional rights under applicable privacy laws. Contact us to exercise rights we are required to honor.

10. Third-party links

Our site may link to third parties (e.g., App Store, payment pages). Their privacy practices are their own.

11. Changes

We may update this Policy and will revise the “Last updated” date. Material changes may be highlighted on the site or by email where appropriate.

12. Contact

EV Mobile - Privacy
Email: support@evmobile.co
Phone: 941-941-9339
Support: www.evmobile.co/support