Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, customer account tools, care plans, scheduling, and mobile electric vehicle maintenance services offered by EV Mobile (“EV Mobile,” “we,” “us,” or “our”). By using our website, creating an account, purchasing a care plan, or booking service, you agree to these Terms.

If you do not agree, do not use our services. For privacy practices, see our Privacy Policy.

1. Who we are

EV Mobile provides mobile maintenance for electric vehicles in Southwest Florida, including service areas such as Sarasota, Manatee, Hillsborough, Pinellas, Charlotte, DeSoto, Hardee, Polk, Highlands Counties. Contact: support@evmobile.co · 941-941-9339.

2. Services

We may provide, among other things:

• Mobile tire rotations, cabin filter service, wiper service, and related EV care
• Optional HEPA or advanced filtration service when equipped and selected
• Care plan memberships (e.g., Silver, Gold, Platinum, Titanium) and optional tire packages
• Website tools for garage profiles, estimates, scheduling, and account management

Service recommendations and intervals are estimates based on vehicle information you provide and industry practice. They are not a substitute for manufacturer requirements or a dealership inspection when one is needed.

3. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for accurate vehicle details (make, model, year, mileage, configuration, equipment such as HEPA) and for keeping login credentials secure. Inaccurate configuration data may affect service recommendations and pricing.

4. Care plans, pricing & payments

• Prices. Plan prices may vary by vehicle make, model, configuration, and multi-vehicle discounts. Displayed prices are annual package prices unless stated otherwise.
• Payment. Payments are processed by Stripe, Inc. You authorize charges for the plan or services you select. We do not store full card numbers on our servers.
• One vehicle per purchase. Unless we expressly offer a combined checkout, each care plan purchase applies to the vehicle selected at checkout.
• Taxes. Applicable sales tax may be added where required.

5. Scheduling & service visits

Appointment times are estimates and may change due to traffic, weather, parts availability, or route planning. You agree to provide safe access to the vehicle at the service location and to disclose known vehicle issues relevant to the work. We may decline or reschedule service if conditions are unsafe or the vehicle is not as described.

6. Parts & workmanship

We aim to use OEM-spec or equivalent quality parts appropriate for the vehicle. Title to installed parts transfers upon installation and payment. You remain responsible for ongoing vehicle operation and for following any post-service guidance we provide.

7. Cancellations & refunds

Care plan purchases are generally final once paid, except where required by law or where we cancel service we cannot reasonably perform. If you need to reschedule a visit, contact us as early as possible. Abuse of scheduling (repeated no-shows) may result in account limits or termination.

8. Garage Partners & referrals

Participation in Garage Partners or referral programs is by application and approval. Rewards (such as service credits) are defined when we approve you and may change. Partners must follow brand guidelines and required disclosures. We may suspend any partner relationship that harms customer trust.

9. Acceptable use

You agree not to misuse the site or services, including by:

• Providing false vehicle or payment information
• Attempting to disrupt or reverse engineer our systems
• Using the site for unlawful, harassing, or fraudulent purposes

10. Disclaimers

Services and the website are provided “as is” and “as available” to the fullest extent permitted by law. We do not warrant uninterrupted access or that recommendations will match every manufacturer campaign or software update. EV systems are complex; residual risk remains with vehicle ownership and operation.

11. Limitation of liability

To the maximum extent permitted by law, EV Mobile and its owners, employees, and contractors will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim relating to the services or these Terms will not exceed the amount you paid us for the specific care plan or service visit giving rise to the claim in the twelve (12) months before the claim.

Nothing in these Terms limits liability that cannot be limited under Florida or federal law (including certain personal injury claims caused by our gross negligence or willful misconduct, where such limitation is prohibited).

12. Indemnity

You agree to indemnify and hold harmless EV Mobile from claims arising out of your misuse of the services, inaccurate information you provide, or your violation of these Terms, except to the extent caused by our willful misconduct.

13. Intellectual property

The EV Mobile name, logos, website design, and content are owned by us or our licensors. You may not copy or use them except as needed to use the services or with written permission.

14. Changes

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use after changes constitutes acceptance of the updated Terms, except where notice or consent is required by law.

15. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law rules. Courts in Florida shall have exclusive jurisdiction, subject to applicable consumer protections that cannot be waived.

16. Contact

EV Mobile
Email: support@evmobile.co
Phone: 941-941-9339
Web: evmobile.co/support

These Terms are provided for operational use and are not a substitute for advice from your own attorney. We may refine them as the business grows.